Check CIMB Car Loan Balance Malaysia 2026: CIMB Clicks, OCTO App & Branch Methods

Last updated · Rates current as of Bank Negara MPC
In short

Check CIMB car loan balance via: (1) CIMB Clicks at clicks.cimbclicks.com.my → My Accounts → Loans/Financing, (2) the CIMB OCTO mobile app (the newer app replacing CIMB Clicks for mobile) → Accounts → Loans, or (3) any CIMB branch with your IC and hire-purchase agreement number. Both Auto Loan (conventional) and Auto Loan-i (Islamic) appear the same way. The balance updates daily after the end-of-day settlement run.

Should you buy?

Yes, if

  • Planning to apply for any new loan in next 6 months

    Lenders pull CCRIS that includes outstanding HP balance, so know yours before applying for mortgage or business financing

  • Recently switched from CIMB Clicks to CIMB OCTO

    Verifying the loan account migrated correctly avoids surprises at settlement

Not if

Checking your car loan balance with CIMB involves verifying the remaining amount you owe on your car loan. This includes the principal amount, any accrued interest, and any applicable fees. Knowing your loan balance helps you manage your financial obligations better, enabling you to plan your budget and potentially repay your loan faster. CIMB Bank offers several channels for you to check your car loan balance, ensuring that you can choose the most convenient method for your needs.

How Can You Check Your Car Loan Balance Online?

CIMB Clicks Website

One of the most accessible methods to check your car loan balance is through the CIMB Clicks website. This platform allows you to view your loan details easily once you have logged in. Here is how you can proceed:

  1. Visit the CIMB Clicks Website Go to www.cimbclicks.com.my.
  2. Login to Your Account Enter your User ID and Password. Ensure your SecureWord is correct to prevent unauthorized access.
  3. Navigate to My Accounts Once logged in, click on "My Accounts."
  4. Locate Your Loan Details Under "Loans/Financing," find your car loan account. Your loan balance will be displayed next to your account number.

CIMB Clicks Mobile App

The CIMB Clicks mobile app offers a similar experience to the website, with the added convenience of checking your balance on the go. Follow these steps:

Download the App

Install the CIMB Clicks app from the Apple App Store or Google Play Store.

Login with Credentials

Enter your User ID and Password. If registered, you can also use biometric ID such as Face ID or Fingerprint.

Access Your Account Information

Tap on "Accounts" and then "Loans" to view your car loan balance.

    Both the website and the mobile app provide a quick and efficient means of checking your loan balance, saving you time compared to visiting a bank branch.

    Can You Check Your Car Loan Balance via ATM or SMS?

    While CIMB Bank offers various digital avenues to check your loan balance, checking via ATM is also an option, although less efficient than online methods. Unfortunately, CIMB does not provide a service to check loan balances via SMS.

    CIMB ATM

    If you prefer using an ATM, follow these steps:

    1. Insert Your CIMB ATM Card Enter your PIN to access the menu.
    2. Select Loan/Financing Navigate to the "Loan/Financing" section.
    3. Choose CIMB Hire Purchase Enter your payment details to view your loan balance.

    Checking your car loan balance at an ATM can be useful if you are already withdrawing cash or performing other transactions, but it is generally less convenient than using digital methods.

    What Should You Do If You Encounter Issues?

    Troubleshooting Login Issues

    If you face difficulties logging into CIMB Clicks, ensure that your User ID and Password are entered correctly. For further assistance, contact CIMB Bank’s Consumer Call Centre at 03-6204 7788, available 24/7.

    Technical Support

    For technical issues with the CIMB Clicks website or app, you can also reach out to CIMB's customer service for guidance.

    What Are the Benefits of Knowing Your Car Loan Balance?

    Understanding your car loan balance with CIMB Bank provides several benefits:

    How Can You Make Payments Towards Your Car Loan?

    CIMB Bank provides multiple channels to make car loan payments:

    Online Methods

    In-Person Methods

    Are There Additional Resources for Managing Your Car Loan?

    CIMB Bank offers a range of resources to assist you in managing your car loan effectively:

    Frequently asked questions

    What is CIMB OCTO and do I still need CIMB Clicks?
    CIMB OCTO is the new CIMB mobile app that progressively replaces CIMB Clicks on mobile. CIMB Clicks remains available for desktop internet banking. Both show the same Auto Loan / Auto Loan-i balance. Log in with your existing CIMB Clicks credentials, then activate OCTO on first launch.
    How often does the CIMB car loan balance update?
    Daily, after CIMB's end-of-day settlement (typically before 8am the next business day). Payments made via CIMB Clicks, JomPAY or auto-debit before the cut-off appear on the next business day's balance. Same-day pending payments only show at the branch counter.
    Can I check my CIMB Auto Loan balance without internet banking?
    Yes. Call CIMB Consumer Call Centre at 03-6204 7788 (24/7) and provide your IC and HP agreement number for verification, or visit any CIMB branch with your IC. The branch counter has the most current figure including same-day pending payments.
    Why is my Auto Loan-i balance not showing in CIMB OCTO?
    Confirm the financing account is linked to your CASA. If linked but still missing, log out and back in, or activate OCTO on a fresh device with your CIMB Clicks credentials. Some Auto Loan-i accounts opened pre-2020 require a one-time linking via branch. Contact 03-6204 7788.
    Does CIMB charge for checking the balance at a branch?
    No. Verbal balance check at the counter is free. Printed statement requests for current month are usually free; older statements (12+ months) may carry a small printing or retrieval fee per the latest CIMB schedule of charges.
    Want to settle the CIMB loan early after checking the balance?
    Once you know the running balance, see how to settle a CIMB car loan early. The settlement amount differs from the running balance because of the rebate (ibra' for Auto Loan-i, term-charge rebate for Auto Loan) calculation.

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